What is Privacy? OAIC are showing us the way.

When looking for a new home we like to see photos of what the house looks like but for a tenant/home owner are there any rules that govern what photos the real estate agent takes and is there anything you can do if you are unhappy about the photos they have taken.

The OAIC's fifth video in their Privacy series tell us,'Is my real estate agent aloud to take photos in my house?'

________________________________________________________________________________ If your neighbour has a security camera and you are concerned about your Privacy the OAIC's latest video gives you some advice on what you can do to apease the situation.

The OAIC's fourth video in their Privacy series tell us,'What can i do about my neighbours security camers?'

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We all have personal information held by organisations, but how do you access that information, are you able to just ask for it or might you have to pay or wait for an extended period of time, and then what if it is incorrect are you able to make changes where you need to?

The OAIC's third video in their Privacy series tell us,'How do I access my personal information?'

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If you know that personal information about you has been mishandled what should you do, and how do you go about making a complaint?

The OAIC's second video in their Privacy series tell us, 'How do I make a privacy complaint?'

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Following on from PRIVACY AWARENESS WEEK in May 2014 when CQR were partners of the OAIC (The Office of Australia Information Commissioner), the OAIC have released the first a series of 5 video's which are designed to help individuals learn more about PRIVACY and the common concerns they may have.

All of the video's are to be release over the next 2 weeks and we will be here to support the OAIC in spreading the word on PRIVACY.

The first in the series is 'What is Privacy?'

Further information on the changes to the PRIVACY ACT can be found on the OAIC website.

Sarah Taylor
www.cqr.com

Privacy Awareness Week Day 5: Managing a Breach or Complaint

Business standpoint:

The OAIC has not yet enforced the requirement for businesses to disclose a breach, however they do provide considerable support if you do fall victim to a breach that compromises personal information. You can find further information in this Guide to handling personal information security breaches.

Reporting a breach does not preclude the OAIC from receiving complaints and conducting an investigation of the incident (whether in response to a complaint or on the Commissioner's 'own motion').

Make sure that your incident response procedures identify the actions you will need to take if a breach to personal information were to occur.  Consider: 

• Who you should contact, When, How?
• What information will you need to disclose?
• What immediate actions can you take to minimise the impact of the breach?
• Your communications strategy, will you need to contact those affected by the breach? When will you do this? How will you do this?
• How will you manage complains from individuals affected?

Who else can help?

• AUSCERT www.auscert.org.au
• CERT Australia www.cert.gov.au
• Specialist Consultants (such as CQR!)

How do I know I can trust a consultancy such as CQR?

• CREST Australia, assess and certify companies and staff for their proved technical ability 
• Looking for companies that are ISO/IEC 27001 certified, ensures the company is compliant to security standards.
• You can check companies for their certifications through Jas Anz

Personal standpoint:

If you are not happy with the manner in which your personal information is being handled by an organisation you do have some rights that ensure that the organisation reviews your concerns or complaint.

Ensure you write a formal letter detailing what your concerns are directly to the organisation and they will be obliged to manage your concerns in a timely manner.

If you do not get a satisfactory result the OAIC is there to help you.  It is free to lodge a complaint with the OAIC.  You do not need to be represented by a lawyer to make a complaint about your privacy. However, if you do decide to hire a lawyer, you must pay for the lawyer yourself.

The website contains more information about your rights as an individual at: www.oaic.gov.au/privacy/making-a-privacy-complaint

Other posts from Privacy Awareness Week
Privacy Awareness Week, Day 1: What is privacy and changes to the Act 
Privacy Awareness Week Day 2: Protect your privacy online
Privacy Awareness Week Day 3: What you can do to protect your privacy when using mobile phones
Privacy Awareness Week Day 4: Business Obligations: What should I be doing to protect personal information?

Yvonne Sears
Senior Security Specialist

@yvonnesearsCQR

www.cqr.com